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Montréal raises the bar on hospitality

Pierre Bellerose, vice president, public relations, hospitality, research and product development Hospitality has always been a priority for Tourisme Montréal and Montrealers are famous for their warm welcome. Surveys show that traveller satisfaction actually exceeds 95%. But how can we do even better? How can we rethink traveller hospitality in 2017 and, in particular, the…

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In the Red City

I had a fam in Africa, at the foot of the Atlas Mountains, to rework Karen Blixen’s famous opening to her autobiographical classic, Out of Africa – the familiarisation trip to Marrakech being hosted by Mövenpick Hotel Mansour Eddahbi and the destination management company (DMC), Exclusively Morocco. Literary references aside, the imperial walled city of…

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Going for Gold

The 21st Commonwealth Games is heading to Australia’s Gold Coast in 2018 and, as you would expect, a herculean level of investment has been made to cater for the Games. The organisers will deliver 11 days of world class sporting competition, 4-15 April; the fifth time Australia has staged the event and the first time…

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Give them what they want

It’s not the taking part, but the experience that counts, according to new findings from brand experience company Freeman, writes Antony reeve-crook Chief marketing officers, brand managers, and event planners alike are putting more emphasis than ever on in-person brand experiences, according to a new survey conducted by Freeman, the global brand experience agency. The…

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Manchester standing strong

The recent terrorist attack at Manchester Arena brought horror and unwanted attention to the UK’s Northern Powerhouse city, which had been making big strides, with a new Mayor heading an internationalisation strategy designed to turn the city into a top 20 global city by 2035. Manchester is No.94 in the ICCA rankings with 27 qualifying…

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Meetings mercury rising in Germany

The meetings, conference and events sector in Germany remains buoyant, attracting over 3m events and 394m participants in 2016. The latest figures come from the Meeting & Event Barometer 2016/2017, produced jointly by the German National Tourist Board (GNTO), European Association of Event Centres (EVVC) and the German Convention Bureau (GCB). The Barometer reveals the…

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