Expert Opinion


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GDPR: first steps to compliancy

By Sandeep Mendiratta, MD, Acrotrend The General Data Protection Regulation (GDPR) will come into effect on 25 May 2018 and constitutes the biggest change to the data protection regime in the EU since the 1995 Data Protection Directive. It will change how we arrange, market, attend and follow-up events. Any organisation collecting and processing data on European…

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Montréal raises the bar on hospitality

Pierre Bellerose, vice president, public relations, hospitality, research and product development Hospitality has always been a priority for Tourisme Montréal and Montrealers are famous for their warm welcome. Surveys show that traveller satisfaction actually exceeds 95%. But how can we do even better? How can we rethink traveller hospitality in 2017 and, in particular, the…

Geoff Donaghy
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What’s in a name?

Geoff Donaghy discusses making a convention centre ‘International’ Convention centres worldwide comprise a wide spectrum of facilities, with few invariable constants, even in terms of fixed definitions (Congress centres? Convention centres? Conference centres?). At the same time, there is increasingly a blurring of such distinctions as do exist, with what were formerly more exclusively focused…

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