Expert Opinion


Embrace the spirit of GDPR

David Chalmers, senior marketing director, Europe, Cvent looks at how the industry can embrace the spirit of GDPR post the law now in effect.  The General Data Protection Regulation (GDPR) is now legal. There’s no going back, no Brexit-like revisions or potential U-turns. Whichever way you look at it, GDPR has and will continue to be a big deal for the MICE industry and the way we now handle data....

Keep your customers close

Melbourne CEC chief executive Peter King on the importance of embracing the customer journey. These days centres need to put a major effort into staying ahead of the competition by understanding who their customers are and what’s important to them. At the Melbourne Convention and Exhibition Centre (MCEC) that has meant a specific initiative focusing on the Customer Journey that we undertook two ye...

Nourishing business

CMW welcomes IACC CEO Mark Cooper who kicks off the first in a series of columns from the international venue association. There is plenty of nourishment in this inaugural article. Food and wellness-based trends throughout the globe can be fleeting by nature; however we’re seeing an unprecedented increase in them and they may be here to stay. In recent months I have delivered live educational even...

Meet Montréal: City of neuroscience

Michel Bourdon, vice-president, Sales and Convention services at Tourisme Montréal branches off from biology and unpacks the nuances of neuroscience resonating in the city of Montréal, Canada. A vibrant and multifaceted metropolis, Montréal beckons visitors with its Old-World architecture, lush outdoor spaces, hipster cafés and shops and a feisty sense of carpe diem. Aesthetic appeal aside, Montré...

IMEX Group CEO celebrates #GMID18

Carina Bauer, CEO of the IMEX Group joins the conversation as the industry celebrates today the Global Meetings Industry Day (GMID), 12 April. “The global meetings industry has taken great strides forward since 2001 when we launched the IMEX concept and I became totally involved,” says Bauer. “Looking back at the last decade I think there were four huge tipping points for the international meeting...

Suite flying at LAX

CMW’s international reporter Ramy Salameh finds a suite where LAX Airport meets ultimate luxury. Forget the crowded airport thoroughfares and lounges, the queues for immigration to boarding and waiting for baggage. Think: being delivered for departure directly to the aircraft steps and to be met on the tarmac on arrival by a chauffeur driven limousine… The City of Angels International Airport (LAX...

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