Expert Opinion


How independent hotels are closing the gap on chains for events

New data from Cvent suggests that independent hotels are closing the gap to large hotel chains as destinations for events. The 2018 Global Planner Sourcing Report included survey responses from nearly 3,000 event planners worldwide, including nearly 300 planners in the UK. It shows that there is a greater desire to deliver a more unique onsite experience for event attendees. Planners are actively ...

Making a point on wellbeing in M&E

Sarah Mayo, (pictured top) co-founder of newly launched POINT3 Wellbeing (a UK company that supports people and businesses with health and wellbeing programmes) speaks to CMW and sheds some light on health and wellbeing within the international business events sector. Stress management and positive mental health are increasingly on the agenda of companies that recognise the urgent need to combat t...

Essential measurements

International Association of Conference Centres’ CEO Mark Cooper discusses some essential elements for measuring the meeting experience. Food and wellness-based trends can be fleeting by nature; however we’re seeing an unprecedented increase and they may be here to stay. In IACC’s recent Meeting Room of the Future report we found that 57% of venue operators said “experience creation” was an import...

Q&A: Brand storytelling is not an option anymore, it is who you are

By Geoff Andrews, CEO of WorldHotels People have been telling stories for thousands of years, and still they have a powerful effect on people. But how does successful storytelling work in the hospitality world? In this Q&A session, WorldHotels CEO Geoff Andrews explains why storytelling is particularly important for independent hotels, and which hotels he believes have already perfected storyt...

Montréal: Making room for robotics

Generating CAD$1.8m (US$137.5m) in tourism revenue for Montréal and Québec, the Palais des congrès de Montréal Convention & Exhibition Centre is set to host the international final of the World Robot Olympiad (WRO), 13-15 November 2020. Organised by Zone01, the event will draw 2,000 participants to Montréal. This international competition attracts students between the ages of seven and 25 from...

Talking about Toronto’s tech boom

Mark Crawford, Business Events Toronto, writes about the tech boom taking place in Toronto, Canada. Toronto has emerged as one of the world’s fastest-growing tech markets, and groups choosing the city for their meetings are poised to benefit from what’s happening here in the sector. Not only is Toronto an appealing international destination to people from all over the world, it has a large proport...

Keep your customers close

Melbourne CEC chief executive Peter King on the importance of embracing the customer journey. These days centres need to put a major effort into staying ahead of the competition by understanding who their customers are and what’s important to them. At the Melbourne Convention and Exhibition Centre (MCEC) that has meant a specific initiative focusing on the Customer Journey that we undertook two ye...

Meet Montréal: City of neuroscience

Michel Bourdon, vice-president, Sales and Convention services at Tourisme Montréal branches off from biology and unpacks the nuances of neuroscience resonating in the city of Montréal, Canada. A vibrant and multifaceted metropolis, Montréal beckons visitors with its Old-World architecture, lush outdoor spaces, hipster cafés and shops and a feisty sense of carpe diem. Aesthetic appeal aside, Montré...

Elevating Canada’s perception

By Chantal Sturk-Nadeau, executive director, Business Events Canada Canada is home to the extraordinary, and Business Events Canada wants international meeting and event planners to know it. Strategy is key in elevating this perception in an ever evolving and competitive industry environment. Back in 2013 Business Events Canada (BEC) realised that meetings and events can create a lasting legacy. T...

Montréal raises the bar on hospitality

Pierre Bellerose, vice president, public relations, hospitality, research and product development Hospitality has always been a priority for Tourisme Montréal and Montrealers are famous for their warm welcome. Surveys show that traveller satisfaction actually exceeds 95%. But how can we do even better? How can we rethink traveller hospitality in 2017 and, in particular, the experience at the desti...

Alberta in Winter: A fresh take on your meetings venue

By Nicola Alexander, Travel Alberta’s Business Development Director MICE, Europe Nestled in the southwest corner of the Canadian province of Alberta – with quick and easy access to spectacular Rocky Mountain getaways – the gateway city of Calgary has long been a prime location for international conferences and meetings. Well-known as the hub for Canada’s oil and gas industry, Calgary n...

Sea and be seen: Ocean technology in St John’s, Newfoundland & Labrador

By Stu Greenoff, the Canadian destination’s sales manager, meetings & conventions St John’s historic ties to the ocean are well documented. From fishing to subsea imaging, the city’s industry has been shaped by the sea. The ocean technology industry in St John’s is characterised by strong partnerships between educational institutions, private sector businesses and the provincial government. Th...