World

Sudden exit for ICCA CEO Sirk

The Board of the International Congress and Convention Association (ICCA) has announced the sudden departure of long-serving CEO, Martin Sirk, who is to step down from his position with the association at the end of July 2018. With Sirk’s swift departure, the ICCA Board said the association’s chief value officer, Dennis Speet would with “immediate effect” lead ICCA as its acting CEO. The Board sai...

Embrace the spirit of GDPR

David Chalmers, senior marketing director, Europe, Cvent looks at how the industry can embrace the spirit of GDPR post the law now in effect.  The General Data Protection Regulation (GDPR) is now legal. There’s no going back, no Brexit-like revisions or potential U-turns. Whichever way you look at it, GDPR has and will continue to be a big deal for the MICE industry and the way we now handle data....

Keep your customers close

Melbourne CEC chief executive Peter King on the importance of embracing the customer journey. These days centres need to put a major effort into staying ahead of the competition by understanding who their customers are and what’s important to them. At the Melbourne Convention and Exhibition Centre (MCEC) that has meant a specific initiative focusing on the Customer Journey that we undertook two ye...

Nourishing business

CMW welcomes IACC CEO Mark Cooper who kicks off the first in a series of columns from the international venue association. There is plenty of nourishment in this inaugural article. Food and wellness-based trends throughout the globe can be fleeting by nature; however we’re seeing an unprecedented increase in them and they may be here to stay. In recent months I have delivered live educational even...