MCI increases Net Promoter Score

News World
MCI increases Net Promoter Score

Marketing agency MCI has increased its Net Promoter Score (NPS) to 65, 7% higher than the previous year.

It attributes the rise to “dedication to customer relationship and [our] ongoing strategy to allow the client audience to influence, interact and be immersed in the conversation.”

Sebastien Tondeur, MCI chief executive officer, said: “At MCI, we fuse a strong customer service culture and promote a client-focused approach. We drive people engagement through the unique fusion of human insight with data insight.

“The satisfaction survey is an essential indicator of how our customers value our services, rate our performance and are willing to recommend us. We are people’s business, and relevant data helps us build a human to human model of communication with our customers”.

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