CWT

Are we human? Two-thirds of travellers prefer machines when booking air travel

Research by travel management platform CWT shows that business travellers prefer to manage their travel transactions digitally, via an app or browser, rather than going for human interaction. Sixty-nine percent of business travellers responding to the CWT survey said they preferred to book their flights digitally, a figure that is even higher for hotel reservations (78%), ground transportation (71...

Over half of travellers prefer missed flight over lost luggage

New research by travel management platform CWT shows that a majority of business travellers would prefer to miss their flight rather than be separated from their luggage – with travellers from the Americas showing the strongest preference at 54%, European travellers at 52%, and travellers from Asia Pacific split down the middle. Two-thirds of business travellers prefer window seats over aisle seat...

CWT Secures Cyber Essentials certification

CWT, the B2B4E travel management platform, has secured a UK Cyber Essentials certification. This UK Government-backed scheme is designed to protect organisations and their data against a wide range of cyberattacks. Harshal Mehta, CWT’s Chief Information Security Officer, said: “Compliance with this scheme highlights our strong commitment to cybersecurity. Various laws around the world, like the EU...

Less is more at CWT

Global travel management company Carlson Wagonlit Travel has announced a new brand and identity, simplifying its moniker to just ‘CWT’. The three-letter classification combines a nod to the company’s heritage, as well as reflecting what the agency claims is a simplification of its corporate travel offer. “This identity change is the latest phase in our digital development plan to combine the power...

RoomIt by CWTÒ appoints new VP of Global Sales

RoomIt by CWTÒ, the hotel distribution division of Carlson Wagonlit Travel (CWT), has appointed Brian Zacker as Vice-President of Global Sales. Based in Chicago, Zacker joined RoomIt and the CWT business finance organisation last June, as Vice-President of finance for RoomIt. He will remain a member of the RoomIt leadership team. “I am thrilled that Brian will now be taking on this new leadership ...

CWT Meetings & Events appoints new Senior Director, CFO Global

Carlson Wagonlit Travel (CWT) Meetings & Events has appointed Rafael Sueiro (pictured) as Senior Director, CFO. In this new role, he joins the M&E Leadership and Customer Business Finance Leadership teams. “I am delighted to welcome Rafael Sueiro to CWT Meetings & Events. He brings a wealth of experience which will help us super-charge our growth strategy,” said Derek Sharp, CWT Meetin...

CWT shakes up EMEA leadership structure, as Country Directors depart

Global travel management company Carlson Wagonlit Travel (CWT) has shaken up its European management structure, abolishing the roles of Country Director for Germany, Austria, Switzerland, Italy, Benelux, UK & Ireland, France, and Spain. As a result, the following people have left the company: Peter Ashworth (Senior VP, Central & Eastern Europe), Antonio Calegari (VP & Country Director,...

RoomIt by CWT signs partnership with SiteMinder

RoomIt by CWT, the hotel distribution division of Carlson Wagonlit Travel, and SiteMinder, the hotel guest acquisition platform, have signed a strategic partnership that will see a global integration of their services. The companies will provide hotels with additional access to RoomIt travellers under Carlson Wagonlit Travel’s corporate travel programmes umbrella. “RoomIt is committed to connectin...

CWT’s Ekert named Vice-Chair of US Travel and Tourism Advisory Board

Kurt Ekert, President and CEO of global travel management company Carlson Wagonlit Travel, has been appointed Vice-Chair of the United States Travel and Tourism Advisory Board by Secretary of Commerce Wilbur Ross. Established in 2003, the Board advises the Secretary of Commerce on key matters affecting US travel and tourism, and provides a forum for industry-related discussions. “I am honoured to ...

Travel programmes are at odds with traveller behaviour, says survey

Nearly 70% of travel buyers say that enforcing policy compliance is among the most challenging aspects of their job, according to new research out today from the Global Business Travel Association (GBTA), in partnership with RoomIt by CWT. Not only are travellers booking out-of-policy for preferred properties or amenities, but there appears to be a large gap in traveller knowledge of company polic...

CWT release AnswerIQ, an AI-powered travel reporting tool

Carlson Wagonlit Travel, the global travel management company, has launched CWT AnswerIQ, a next-generation data insight, reporting and visualisation tool that works like a personalised search engine. AnswerIQ is CWT’s latest AI-powered business intelligence tool. By using an internet-style search with drill-down capabilities on top of CWT’s data lake, AnswerIQ allows clients to access all the dat...

Why 2019 will be a breakthrough year for meetings & events

Demand for meetings & events will grow between 5-10% in 2019, and the average size of meetings will rise in nearly every region, according to a new survey by CWT Meetings & Events. CWT M&E is a division of Carlson Wagonlit Travel, and its 2019 Meetings & Events Future Trends report offers cost projections and a run-down on regional differences, as well as ranking the top M&E de...