GBTA

Business travellers turn away from direct booking channels in 2018

New research from SAP Concur and GBTA shows that the trend for business travellers to book flights and accommodation directly from suppliers has reversed. The number of European business travellers who booked flights directly with their preferred airline fell from 79% in 2017 to 68% in 2018. During the same period, the number booking hotel accommodation directly dropped from 83% in 2017 to 70%. Pi...

Travel programmes are at odds with traveller behaviour, says survey

Nearly 70% of travel buyers say that enforcing policy compliance is among the most challenging aspects of their job, according to new research out today from the Global Business Travel Association (GBTA), in partnership with RoomIt by CWT. Not only are travellers booking out-of-policy for preferred properties or amenities, but there appears to be a large gap in traveller knowledge of company polic...