Cairns Convention Centre back on the AIPC Gold standard

Cairns Convention Centre has once again achieved AIPC Quality Standards certification with the successful completion of an audit this month. Having first achieved gold level certification in 2011, Cairns Convention Centre has now re-achieved it. Cairns joins a group of 30 AIPC centres that have successfully maintained this international certification, with a number of other centres in various stages of the certification process. “The AIPC Quality Standards programme was developed as an industry-specific certification for confirming and documenting a centre’s accomplishments in key areas of convention centre performance, and is the only such specifically purposed form of certification in the industry,” said AIPC president Greg O’Dell. The programme standards identified and audited address ten key areas, including Customer Service, Quality of Facilities and Operations, Employee Relations, Health, Safety, Security and Emergency Response, Financial Integrity, Community Relations, Environmental Responsibility, Industry Relations and Supplier Relations. Members who complete the audit process uniformly report that it not only serves to document their procedures but also enables them to clarify any shortcomings for corrective action. The process is also seen as being an excellent team-building exercise because it involves all management staff in a collaborative effort with a clear accomplishment at the end. “The AIPC Quality Standards program is a valuable way for managers to ensure they are delivering quality – a form of documentation that serves many purposes, including the reassurance of clients,” said O’Dell.