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Montréal raises the bar on hospitality

Pierre Bellerose, vice president, public relations, hospitality, research and product development Hospitality has always been a priority for Tourisme Montréal and Montrealers are famous for their warm welcome. Surveys show that traveller satisfaction actually exceeds 95%. But how can we do even better? How can we rethink traveller hospitality in 2017 and, in particular, the…

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56th ICCA Congress: top tweets

The 56th ICCA Congress is currently taking place in Prague. Here’s a round up of the top tweets from the event.   Thank you @ICCAWorld for such a great evening and so much fun. #iccaconference2017 #eventprofs pic.twitter.com/39Z0bsJWC9 — Nicola McGrane (@Nickycpl) November 13, 2017 Me and the Florence team having fun at the #iccaconference2017 welcome…

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The Big Interview: Zaneta Berus

As she takes the reins at Warsaw’s largest venue, Zaneta Berus talks about her  plans for new congress space, and a main hall filled with the fruits of  international association partnership. Antony Reeve-Crook reports This summer Zaneta Berus, the former president of Polish venue Expo XXI, made the 20-minute walk across the capital to take…

Thailand
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It’s not all work

With its latest initiative to attract business events, Thailand wants visitors to enjoy a vacation atmosphere while they work It appears that the world wasn’t listening when economist John Maynard Keynes predicted, in 1930, that the future working week could be cut to 15 hours because of technological advance. We all seem to be working…

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Brit fam-trip ROBINSON

Premium club holiday brand, ROBINSON, hosted 30 UK agents in their ROBINSON Club Apulia from 18-21 October 2017. The Group were immersed into everything ‘ROBINSON’ during their stay, with activities and excursions including: WOGA (Water Yoga), Volleyball, Sailing, Stand Up Paddle boarding, Kayaking, Cycling and a Cooking class. They also got to try out ROBINSON’S…

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No place like Norway

Briony Key turns polar pioneer for a trip 70 degrees north of the Arctic Circle Anyone who’s spent more than five minutes in the events industry knows that FAM stands for ‘familiarisation’. But on this trip those attending might say it was an acronym for Fab, Amazing, Magic. We started in Tromsø  – gateway to…

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Lebanon: small country, big heart

Stephanie Ackland attends the first ‘Visit Lebanon’ showcase to experience why the country is making its mark as an up-and-coming MICE destination. Lebanon has always been a country that intrigues; rich in culture, beautiful scenery, world-class food and a first-class welcome, and the 2017 Visit Lebanon MICE showcase didn’t disappoint. Hosted by the ministry of…

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Leman cordial

Simon George immerses himself in Lausanne’s old world charm and marvels at the transformational power of modular technology at the STCC. Genteel, graceful and elegant, Lausanne exudes old world charm in a serene setting. Five-star establishments like the Royal Savoy, the Lausanne Palace and the grande dame Hotel du Lac, the belle epoque Beau Rivage,…

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Tech revolution

Finding a digital marketing companion can be the key to upscaling your event, both in terms of prospect and manageability, writes Antony Reeve-Crook NetApp senior manager Kate Lechowicz says only events offering personalised experiences will emerge as clear winners in the years ahead. “We are living in a personalised world, and attendees expect that events…

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