Adopting a post-pandemic shift to a citizen-centred approach

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Adopting a post-pandemic shift to a citizen-centred approach

Many parts of the business events industry need to embrace the citizen-centred approach now adopted by many destinations in the wake of the pandemic. That’s according to Professor Greg Clark CBE who delivered a thought-leadership session at the Virtual Advocacy Discussion hosted recently by the IMEX Group.

Adopting the citizen-first concept

Cities across the world, Professor Clark explained, are now orienting themselves to become more citizen-centred, reclaiming road space for cyclists and pedestrians and developing multi-hub ‘city centres’ where facilities are within a 15-minute walk.

He argued that it’s more vital than ever for business events to align with this citizen-first concept by better serving local communities. Professor Clark’s suggestions included prioritising local suppliers in the procurement process and reflecting local priorities in event content.

IMEX’s Virtual Advocacy Discussion brought together 50 people from convention bureaux at city and country level, convention centres and industry associations. The subject could not have been more topical: how best to communicate the value of business events to destinations and their citizens, and what are the most important steps for the business events industry to take post-pandemic?

Sharing the CVB perspective

Breakout discussions centred on the response of policy makers to the challenges faced by the business events sector. A panel discussion comprising Kit Lykketoft, director of convention at the Copenhagen Convention Bureau; Kadri Karu, managing director at the Estonian Convention Bureau and Edward Koh, executive director of Singapore Tourism Board, provided insights into how the pandemic has shifted perceptions of business events among citizens and policy makers. The panel discussed how citizens’ concerns about lack of visitors to their cities have resonated with policy makers and how the rapid switch to digital events has shown the adaptability of the sector.

Kai Hattendorf, CEO of UFI; Geneviève Leclerc, co-founder and CEO of #MEET4IMPACT; Rod Cameron, executive director of JMIC; Martin Sirk, owner of Sirk Serendipity and Jane Cunningham, managing director of Cunningham Consulting led other breakout panel discussions. These covered, among other topics, the need for industry re-invention to avoid being perceived as a segment of the visitor economy, building partnerships at local and regional level, and the importance of hard data and performance comparisons with other destinations to drive government response.

Exclusive interviews & report

Dr Edward Koh, executive director, conventions, meetings & incentive travel at Singapore Tourism Board, commented: “In this challenging period, Singapore has focused its efforts to resume business events in a safe and sustainable manner. This is demonstrated through initiatives such as the Safe Business Events framework and MICE Events Industry Resilience Roadmap, which guide the MICE industry in implementing safety protocols for meeting venues and events. We will continue to work closely with our industry partners to strengthen Singapore’s reputation as an ideal and trusted business events destination for all.”

Kadri Karu, managing director of Estonian Convention Bureau, added: “To make an impact in the world as a global industry we need to cooperate and speak with one voice. Sharing Estonian experiences and hearing the stories of other destinations was so valuable as this kind of information offers great tools to support each other’s policy making efforts worldwide. The IMEX Policy Forum is such an important platform uniting our industry advocacy initiatives.”

Kit Lykketoft (pictured), convention director of Copenhagen Convention Bureau, said: “We put huge efforts into bridging the harsh reality of our business events sector with the political system and into ensuring that it is aligned with the future strategy of the destination. We stress the many advantages of matching events and destinations to maximise value and underline that business events are much more than ‘just’ jobs and room nights, but also key players in knowledge creation as well as network and innovation economies. Our Copenhagen Legacy Lab initiative and our recently launched digital Copenhagen Sustainability Guide are two examples of how we work with creating legacy and long-lasting impacts for business events and local citizens alike. We’re using this new reality as a driver for new thoughts, to embrace change and expose the broader added value to society of business events – all while ensuring that the ‘basic’ hygiene factors like good infrastructure, IT, accessibility, health and safety, sustainability are in place.”

The full report from IMEX’s Virtual Advocacy Discussion can be downloaded here.

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