Travel technology specialist Amadeus has acquired New York based SkyLink, an AI technology company specialising in orchestration and conversational automation.
SkyLink, founded in 2021, has built a proprietary AI architecture and multilayer orchestration engine designed to integrate into chat platforms and to enable travellers to flights and hotels conversationally in seconds.
The acquisition underpins Amadeus’ strategy to deploy AI to deliver value across the travel industry.
SkyLink’s AI-native framework should complement Amadeus’ global scale, strong technology, suite of APIs, and industry expertise. Operating across more than 190 markets and processing billions of search requests and millions of travel transactions every day, Amadeus says the scale of its opeations enables AI to be applied reliably and at volume, supporting more relevant and efficient traveller interactions.
The SkyLink technology will support the evolving needs of the Travel Management Company (TMC) world and expand, in particular, Amadeus’ existing strong customer base in North America.
Over time, Amadeus says it will be expanding these AI-driven conversational capabilities beyond corporate travel, across airlines, airports and hospitality, and the wider travel ecosystem, allowing travel providers to deliver more seamless and responsive experiences at scale.
“Combining our AI‑native technology with Amadeus’ scale and industry reach will allow us to deploy our technology faster and bring powerful new capabilities that benefit travelers and companies across the travel industry. It’s a pivotal time to deliver concrete AI solutions and, now with Amadeus, we can accelerate the next phase of travel innovation,” said Atyab Bhatti CEO and co-founder, SkyLink
The SkyLInk deal follows Amadeus taking a minority investment last year in New York-based AI specialist Acai Travel.
Amadeus president and CEO Luis Maroto (pictured) said: “Our technology is deeply integrated across the travel industry, connecting systems and workflows developed over decades. It combines industrial‑grade reliability, operational resilience, and data‑driven insight that enable us to deploy AI in real‑world production environments globally.”
