DXB marks a milestone in Dubai’s accessibility ambition

Dubai International airport (DXB) has become the first international airport to earn the Certified Autism Center™ (CAC) designation. The award was given by the International Board of Credentialing and Continuing Education Standards (IBCCES). Majed Al Joker, COO at Dubai Airports, says: “(This award is) a testament to our unwavering commitment to providing an inclusive travel experience for all our guests – including those with hidden disabilities. “In line with UAE Vision 2021 and Dubai Plan 2021 for the Emirate to be the world’s leading disability-friendly city. It’s an honour to work closely with the Department of Economy and Tourism (DET) and IBCCES team to address challenges in this area.” The International Board of Credentialing and Continuing Education Standards (IBCCES) awards the Certified Autism Center™ (CAC) designation to recognise organisations committed to understanding and accommodating the needs of autistic and sensory-sensitive individuals. IBCCES grants this designation to communities offering a diverse range of autism-certified accommodations, leisure, and entertainment options that can foster a more welcoming environment for autistic guests, those with sensory sensitivities, and their families. Dubai International (DXB) received the certification following a thorough on-site assessment of all three terminals conducted by IBCCES. Complementing this and introduced as part of its ‘We all meet the world differently’ initiative, launched in 2022, a bespoke hidden disability service training and awareness programme was curated and delivered to 33,000 airport staff across DXB service providers to enhance their knowledge and understanding of visible and non-visible disabilities. Myron Pincomb, IBCCES board chairman, adds: “This certification reflects the airport operator’s dedication to exceptional service and aligns with Dubai’s vision for a more accessible city. Through our partnership, we empower airport staff with skills and tools to create a more welcoming environment for autistic and sensory-sensitive travellers, contributing to an enhanced travel experience for all.” IBCCES is the only global credentialing board providing travel and entertainment organisations with training and certification from subject-matter experts and autistic self-advocates, and other resources, as well as long-term support that helps them understand how to better accommodate and assist autistic or sensory-sensitive visitors and their families.