FCM Travel has announced the creation of a new chief customer officer role, appointing Jo Lloyd.
The newly created role reflects an evolution of her current remit as global head of account management and FCM Consulting, and FCM’s continued focus on ensuring customer perspectives remain central to how the business grows.
Lloyd will report directly to Melissa Elf, global managing director of FCM.
“Our customers are evolving – they expect us to show up on a truly global level, bring the right product mix and sharper solutions to the table, and help them get real traction on the change they’re trying to drive in their businesses,” said Elf.
“Customers want more than a supplier – they want a partner who understands their business, wherever they operate,” said Lloyd.
“That’s exactly what this role is about – connecting the dots across FCM globally so our customers get consistency, ownership and real value. Corporate travel is changing fast, and many of our customers are facing genuinely difficult choices about how they move forward.”
