ASIA – The Kuala Lumpur Convention Centre (KLCC) says its ’70-20-10′ formula in talent management has proven effective, with the centre recording less than two per cent in annual staff turnover since opening in 2005. Last year the annual staff turnover was recorded as 1.3 per cent.
KLCC’s Director of Human Resource, Rohizat Baharum explains the ’70-20-10′ formula as 70 per cent experiential learning, 20 per cent networking, role models and mentoring and 10 per cent coursework and formal training.
“Every year, the Centre invests half a million ringgit in training programmes, with 70 per cent of the spending going into leadership programmes, professional coaching, management training and internal plans to meet our objective of developing a team of competent and skilful professionals.
“With training and development programmes being a significant component of our staff retention strategy, we actively collaborate with professional consultants to intensify and broaden the scope on the 70-20-10 formula,” he adds.
The centre’s external and internal programmes range from basic conversational English, customer service and cultural awareness, to more technical fields such as emergency first aid, food handling, diet menu planning and understanding and leadership development.
KLCC says the model has paid off as 23 per cent of the current staff force of 310 joined as part of the pre-opening team between 2003 and June 2005. “More impressive is the fact that 51 per cent, or 158 team members, have been with the centre for five years or longer,” says Rohizat.
General Manger, Datuk Peter Brokenshire recently became the first recipient of a ‘Certificate of Appreciation’ for reaching the 10-year service milestone. “The centre is blessed with a great number of team members who have stayed committed since pre-opening and have remained steadfast in duty,” says Brokenshire. “This ‘backbone’ of the organisation has been key to the centre becoming, in eight years, the world-class establishment it is today.”
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