Survey reveals stress factors of business travel

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Survey reveals stress factors of business travel

Results of a BCD Travel survey of 875 global business travellers show that while 89% say employee wellbeing is a priority at their company, only 51% feel that their company provides traveller wellbeing support.

Mike Janssen, global chief operating officer and chief commercial officer at BCD, commented: “Air transaction levels are currently at over 50% of pre-Covid-19 levels and they continue to rise. As employees get back to travel, companies should be aware of key stress factors for business travellers, stemming from disruptions related to ongoing pandemic uncertainties, travel restrictions and geopolitical events.”

The BCD survey found that pre-trip stress is caused more by complex procedures and sudden changes and less by the booking process. According to the survey respondents, the three main stress factors before a trip are:

  1. Understanding Covid-19 regulations and preparing required documents (54%)
  2. Re-booking in case of changes or cancellations (44%)
  3. Reconciling trip and personal life (41%)

Booking flights (18%) and accommodation (16%) are the least stressful.

Causes of stress during travel:

  1. Flight delays and cancellations (64%)
  2. Tight connections (53%)
  3. Economy class for long-haul flights (40%)

The least stressful is orientation or transportation at the destination (13%).

Post-trip stress factors include:

  1. Catching up on office work (51%)
  2. Preparing expense reports (45%)
  3. Catching up on missed household or family duties (39%).

Jet lag (22%) and following up on a trip’s business results (21%) are the least stressful.

How can companies provide wellbeing support?

BCD suggests that companies can support traveller wellbeing via their travel policy and other measures. According to the survey respondents, these are the top policy options which would contribute to their wellbeing:

  • Offering direct flights
  • Allowing airplane seat selection
  • Providing convenient hotel locations
  • Providing fast-track security programmes such as TSA PreCheck®
  • Allowing business class for long-haul flights

Other measures that travellers can benefit from are:

  • Recommending restaurants with healthy food
  • Nutrition, sleep and recovery advice
  • Gym memberships when traveling
  • Allowing bleisure trips (combining business with leisure)
  • Extra time off to compensate for business travel outside working hours (e.g., weekends)

Hotel amenities

Hotel choice was also recognised as an important aspect influencing traveller wellbeing. The survey found that unsatisfactory hotels at bad locations and with poor services was the fourth stress factor during a business trip. When it comes to hotel amenities for wellbeing, travellers care most about:

  • Room temperature control
  • Good soundproofing
  • Good ventilation
  • Healthy food
  • Gym or swimming pool

For the complete survey results, please click here.

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