BCD Travel and Oversee have expanded their partnership to integrate AI-powered spend optimisation and agent operations technology into corporate travel management.
This move will scale Oversee’s agentic AI technology across BCD’s operational environment, following a successful multi-customer pilot focused on automating email-based service requests.
This partnership positions BCD as a future-ready TMC: blending technology and talent to transform service delivery, increase operational resilience and deliver a consistently high-quality experience for travelers and travel agents.
Oversee’s agentic AI technology supports travel agents by automating repetitive tasks such as booking requests, exchanges and shell PNR creation enabling agents to focus on more complex service and support requests. Through this solution, BCD has improved agent workflows and increased SLA adherence across pilot markets.
The goal is not just speed, but quality, ensuring travelers receive fast, accurate responses 24/7, globally without losing human touch.
This partnership reflects a shared vision between BCD and Oversee: to build foundational AI capabilities that streamline global operations, empower travel agents, and elevate traveler satisfaction. As BCD continues to scale its service offering, this agentic AI platform will serve as a core enabler delivering automation that’s fast, accurate, and globally scalable.
“At BCD, we’re continuously evolving to meet the needs of today’s business travelers,” said Yannis Karmis, senior vice president of Product Planning & Development at BCD. “Our partnership with Oversee aligns with our strategic focus on digital transformation, allowing us to automate intelligently while maintaining the personal service travelers expect.”
Aviel Siman-Tov, CEO and co-founder of Oversee, said: “Our agentic AI solution has been purpose-built to support the unique workflows of TMCs. Together with BCD, we’re proving how AI can enhance not replace the human side of travel management.”
