Inntelo AI, a UK based AI hospitality platform, has been selected by CityBlue Hotels to deploy AI concierge agents across hotel operations in Africa.
The rollout represents one of the first scaled implementations of AI-native concierge agents in African hospitality. CityBlue Hotels operates across Kenya, Rwanda and Tanzania, with properties expected to open soon in Ghana, Uganda and Zambia, plus strategic tie-ups in South Africa and Mozambique.
The partnership comes as Africa’s tourism and hospitality industries continue to grow. According to UN Tourism, there was an 8% year-on-year increase in international visits to Africa in 2025, with 81m people travelling to the continent.
Inntelo’s AI-native concierge solution coordinates guest interactions and service requests, allowing hotel teams to prioritise tasks and maintain service consistency. The platform supports faster response times and automates workflows, enabling staff to focus on in-person service delivery.
The partnership also includes educational programmes to advance skills, innovation and AI adoption across Africa’s hospitality industry.
“Africa is one of the most exciting and fastest-growing hospitality markets globally, and CityBlue Hotels stands out as a locally grown, ambitious brand that is scaling across the continent with real intent,” said Asif Alidina, founder and chief executive of Inntelo AI. “Together, we have the opportunity to introduce AI-native operations at scale, combining conversational and agentic AI to support teams, enhance guest experiences, and set a new benchmark for what modern hospitality can look like in Africa.”
Jameel Verjee, founder and chief executive of CityBlue Hotels, said AI-native operations have become essential to delivering consistency, speed and quality across multiple geographies. “This partnership allows us to embed AI at the core of how we operate supporting our teams in real time, reducing friction, and elevating the guest experience across every property,” he said.
Inntelo AI’s technology is already deployed across hotels in the UK, Europe and Asia.
