CWT launches Amadeus ‘follow the sun’ servicing

Business travel management platform CWT has announced the integration of the Amadeus booking and fulfilment platform, Selling Platform Connect, into its European global servicing hubs. This integration arms CWT counsellors with 24/7access to web-based tools and content. “Bringing Amadeus always-on capabilities to our clients is a tribute to CWTs continued commitment to impeccable servicing of our global customers. Our partnership with a travel technology leader such as Amadeus allows us to ensure we are at the forefront of the changing travel environment,” said Patrick Andersen (pictured) CWT president and chief commercial officer. “Our ‘follow the sun’ concept is a capability that allows us to flow work through our network of global service locations as needed, eliminating the historic industry dilemma of out-of-hours servicing. It also allows CWT to better manage peaks, like weather incidents, by using the strength of our global network. Simply put, it is the means for delivering the best content, and providing a fully global, consistent service offering, to meet current and emerging customer requirements,” Andersen added. “The uncertainty and complexity travellers have faced over the past 18 months has further elevated the importance of having access to professional, well-informed travel consultants. Amadeus is delighted to help CWT meet the needs of travellers through our global, always-on, Selling Platform Connect solution. It provides user friendly access to the most comprehensive travel content with accurate and timely information that enables travel professionals to efficiently deliver great service to business travellers anywhere in the world,” said Rajiv Rajian, executive vice-president, Airlines and Travel Sellers, Americas. Following the initial European Global Service Hub integration, CWT will ultimately implement Amadeus Selling Platform Connect to all other Global Servicing hubs that are part of its follow the sun network.