International B2B travel management platform, CWT has launched a bilingual service centre that will offer companies travel assistance in English and Mandarin.
This product is in response to a growing demand from Chinese multinationals that require a corporate travel experience for their employees based outside of China.
The service centre, located in Singapore, consists of a team of travel counsellors who are fluent in both languages and have received training in Chinese culture and traveller preferences.
Companies that sign up for this service will have all day access to assistance for their employees’ travel arrangements including flight, ground transport and hotel bookings, as well as on-trip support in the event of trip disruptions.
Albert Zhong, general manager of CWT China, said: “We have seen a swift resumption in travel by our Chinese clients’ overseas employees, as countries around the world have relaxed restrictions. In the case of certain companies, these travellers are already traveling as much, or even more, than they were pre-pandemic.”
CWT first entered China in 1996, with China Air Service (CAS) as its appointed partner. In 2003, CWT and CAS established a joint venture, CWT China, which now has offices in Beijing, Guangzhou, Meishan, Shanghai and Tianjin