Sands SafeStay initiative in Macao

Sands Resorts Macao hotel complex has announced the launch of Sands SafeStay, a health and safety initiative to combat Covid-19 and keep guests safe. The Sands SafeStay strategy focuses on three key areas – sanitisation, prevention and contactless services, with protocols going beyond the hygiene programme currently in place. A number of precautions have been implemented, through collaboration with the Macao government and Macao Health Bureau, and keeping to the World Health Organisation guidelines. Sands Resorts Macao is using hospital grade disinfectant and has increased the frequency of cleaning and disinfecting. The cleaning teams are following guidelines that ‘meet or exceed’ local authority recommendations. Preventive measures include guests being required to stay at least a metre from others while in queues, using elevators and moving around the integrated resorts. Restaurant tables, slot machines and gaming tables have been arranged to ensure appropriate space between guests. Staff are using thermal detectors, face masks and sanitiser. Sands Resorts Macao has also provided guests with a number of new contactless services to minimise contact with shared devices such as credit card processors and checkout counters, offering customers a safer way to pay. Contactless digital payment systems are available at more than 650 outlets at shopping malls, restaurants, box offices and hotels across the integrated resorts. Express check-in is possible through both the Sands Resorts Macao website and a smartphone app. eTicketing allows guests to purchase tickets through WeChat and other mobile apps, and enter attractions by scanning codes using their mobile phones. President of Sands China Ltd., Dr Wilfred Wong, said: “The health and wellbeing of guests and team members is our absolute priority. Sands Resorts Macao is doing everything in its power to safeguard their health and comfort when they stay, shop or dine at any of our hotels in Macao. We are confident in the measures we have taken, and look forward to again welcoming customers when they return. When guests are ready, we are ready.”