EventsCase launches new ‘knowledge base’ support service

Event technology company EventsCase has released a new ‘knowledge base’ for eventprofs. The new service provides advice for event organisers, and is part of the platform’s support services. It is searchable and full of articles written by EventsCase experts: mainly project managers and product specialists, imparting practical information. Each article goes through a comprehensive audit process to ensure that it is valuable, accurate and properly categorised. The new knowledge base comes after research from Dimension Data found that 73% of customers prefer to use a company’s website over social media. Mentxu Sendino, CMO at EventsCase, said: “40% of EventsCase customers prefer self-service over human contact. We are quickly responding to our clients’ base preferences since more users prefer to access online resources as their first choice before getting support.” José Bort, CEO at EventsCase, added: “Our most important goal is to offer a support system that helps our customers get answers in the way they find most efficient. Our continued efforts to extend our services have proven to be useful and appreciated. We will continue to develop innovative ways to assist our customer base.”